Yes! We ship internationally. Shipping rates vary depending on the location. Some areas may require additional fees due to distance or shipping centers. You may check your total shipping cost upon checkout.
Please note that we do not deliver to PO boxes. Kindly use your residential address instead.
We provide complete tracking details for every customer. In case you did not receive your item yet the tracking shows your order has been delivered, try asking your neighbors, roommate or apartment managers in case they have received the package by mistake.
In the event that the package has not been found, you must contact the shipping carrier to address the issue. Kindly contact Deutsche Post Group DHL (www.dhl.com) You can reach them by calling 1-800-225-5345 for domestic or international assistance.
As much as we would like to help you, please note that Harper Bridge is not responsible or liable for any lost or stolen packages whose signature requirement was released.
All items are shipped directly from the Philippines where our warehouse is currently located. Due to the distance, these are the shipping rates given by our carrier. Do know that we are continuously trying to find ways to reduce the shipping cost.
After you have received your shipping confirmation through e-mail, you will find all your details regarding your package including your tracking number. Note your tracking number and visit the tracking website here for updates. Enter your waybill tracking number on the field provided. For tracking purposes, do allot 24 hours after receiving your confirmation email for carrier to update delivery status.
Yes, kindly contact us at firstname.lastname@example.org within 24 hours. Note that changing of shipping locations may incur additional charges ( if the location is remotely farther than the previous address entered). Harper Bridge will be charging additional fees billed by DHL for the changes.
We do check all items before shipping. However in any case your item has a damaged, kindly contact us at email@example.com within 30 days upon receipt of item or fill up the returns form here. Do include pictures for verification. We do not accept damage from wear and tear.
Not to worry! for best sellers, we make sure to start production when stocks are running low. You may also clock on the “ 'NOTIFY ME WHEN BACK IN STOCK' button in the product page for us to inform you of our timelines. However, for limited edition designs, we won’t be restocking them anymore. I suggest if you find the style you like, click add to cart before it runs out! :)
Rest assured ordering from our website is safe as we employ encryption and SSL (secure socket layering) technology that keeps your personal information safe and secure. Your credit card details are not stored in any way, and we do not consent to sharing your details with any third-party provider.
Our website only accepts secured payments via PayPal,
First, contact your issuing bank as they could be interfering with the transaction. Your limit could be insufficient, or your bank could be prohibiting cross-boarder transactions under some cases.
Please make sure your shipping address and billing address is the same. Incase you have a different shipping and billing address, kindly contact us at firstname.lastname@example.org so we can change it manually.
Sometimes PayPal could be processing a large volume of transactions or your connection is not stable enough. Try again after a few minutes.